Ordering terms
Last updated 2 October 2026
Who you order from
Muskan, Roxburgh Park, Victoria. Contact usamayousuf99@gmail.com for questions or order changes. Prices are in Australian dollars; applicable charges are shown before you submit.
Your request and our confirmation
Choose a published cooking date and your meals. An online acknowledgement means the request was saved, not that availability or delivery has been accepted. We confirm personally using your contact number. A WhatsApp/SMS/email order only reaches us after you press Send in that app; it is not also saved as an online order. Please use one channel or mention your existing reference to avoid duplicates.
Ordering and payment deadlines
Orders close 48 hours before your delivery or pickup window. PayID instructions are supplied only when payment setup is enabled or with your personal confirmation. Wait for confirmation before paying. When shown, the deadline is the earlier of 12 hours after ordering and 3 hours before the scheduled fulfilment start, in Melbourne time. If confirmation is delayed past that time, contact us for a revised deadline. Quote your order reference. We check transfers manually and may release an unpaid unconfirmed request after contacting you. No card is charged on this website. Cash is available for pickup only, never delivery.
Delivery and pickup
Delivery is within 10 km of Roxburgh Park, subject to checking your exact street address. The fee is $15.00, or free for meal subtotals of $120.00 or more. Delivery window: 5:00–8:00pm. We confirm delivery eligibility before accepting payment; a postcode check alone is not a distance check. Pickup: 5:00–8:00pm. Pickup from Roxburgh Park. Exact address shared when your order is confirmed. Be reachable during the agreed window. If we cannot safely hand over a delivery, we will try to contact you and agree a safe alternative; we do not leave food unattended without agreement.
Ingredients, allergies and nutrition
Read each dish’s ingredients and allergen information and ask us before ordering if you have an allergy. Our home kitchen handles multiple allergens and cannot promise an allergen-free environment. We will assess whether we can safely fulfil your request. Recipe-based nutrition figures are estimates for the stated serving; ingredients and hand-portioned servings may vary. No personalised medical or dietetic advice is provided. Photos illustrate presentation and may differ from the served dish.
Changes, unavailable dishes and problems
Contact us with your reference as soon as possible to change or cancel. We will explain any fair, disclosed costs already incurred before agreeing a change. We will not substitute a materially different meal without your agreement. If we cannot supply an accepted order, you can choose a refund for the affected amount rather than a credit. See the refund policy for details.
Your consumer rights
Our terms do not exclude, restrict or modify guarantees or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable law. You retain the right to an appropriate remedy for unsafe, faulty or incorrectly supplied food. No general no-refund rule applies.