Cancellations & refunds
Last updated 2 October 2026
Contact us first
Contact usamayousuf99@gmail.com or our ordering number with your reference and what happened. For a food-safety concern, stop consuming the affected food and contact us promptly. A photo can help if available, but is not a condition for exercising your legal rights.
If we cannot supply your order
If we cancel an accepted order or cannot supply an agreed item, we will offer a refund for the affected amount. You can choose whether to accept an alternative or credit; we do not substitute without agreement.
If you change your mind
Ask as early as possible. Before preparation begins, we will normally accommodate changes or cancellation. After ingredients or preparation have been committed, a change-of-mind refund may be limited to costs we can reasonably recover. We will explain those costs; this does not limit remedies for a problem with the food or service.
Incorrect, unsafe or faulty food
Australian Consumer Law applies. Depending on the problem, an appropriate remedy may be replacement or a refund. You do not have to accept store credit instead of a refund to which you are entitled. Tell us promptly so we can investigate, protect others if needed and agree the remedy.
Missed delivery or pickup
We will try to contact you and agree a safe alternative if you cannot receive your order. Food cannot be left indefinitely or outside safe temperature controls. Any redelivery arrangement and extra fee must be agreed with you first. The circumstances and your consumer rights determine any refund.
Refund processing
Agreed refunds are returned by a mutually confirmed bank-transfer method. We aim to arrange them within 5 business days after agreeing the refund and verifying recipient details; banks may take additional time. We will never ask for your bank password or one-time login code.